Privacy Policy

1. INFORMATION COLLECTED

Information Provided Directly:

• Name and contact information (phone number, email address)
• Location information (city, state, zip code)
• Treatment preferences and needs assessment information
• Details about substance use and treatment history (if voluntarily shared)

Automatically Collected Information:

• IP address and geolocation data
• Browser type, device information, and operating system
• Pages visited, time spent on site, and referral sources
• Cookies and similar tracking technologies

2. HOW INFORMATION IS USED

Personal information is used for the following purposes:

• Treatment Matching: To assess needs and connect individuals with appropriate treatment facilities
• Communication: To respond to inquiries, provide information, and follow up on consultations
• Service Improvement: To analyze usage patterns and improve service quality
• Legal Compliance: To comply with applicable laws and regulations
• Partner Referrals: To share information with treatment facilities for admission purposes (only with consent)

3. INFORMATION SHARING AND DISCLOSURE

Personal information may be shared in the following circumstances:

With Treatment Facilities:

When individuals express interest in a particular facility, relevant information is shared to facilitate admission. All partner facilities are required to maintain confidentiality and comply with HIPAA regulations.

With Service Providers:

Third-party service providers (call routing services, analytics providers, hosting services) may process information on our behalf under strict confidentiality agreements.

For Legal Requirements:

Information may be disclosed if required by law, court order, or government request, or to protect the rights, property, or safety of our service, users, or others.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

4. PAID ADVERTISER DISCLOSURE

Important: All treatment centers receiving calls from this service are paid advertisers. Calls may be routed to partner facilities that pay for advertising placement. This service operates as a paid referral network.

5. COOKIES AND TRACKING TECHNOLOGIES

This website uses cookies and similar technologies to:

• Remember preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Measure the effectiveness of marketing campaigns

Most browsers allow control over cookies through settings. Disabling cookies may limit website functionality.

6. DATA SECURITY

Appropriate technical and organizational measures are implemented to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Staff training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. Absolute security cannot be guaranteed.

7. DATA RETENTION

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, it is securely deleted or anonymized.

8. YOUR RIGHTS AND CHOICES

Depending on location, individuals may have the following rights regarding personal information:

• Access: Request a copy of personal information held
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Do Not Track: Request that personal information not be sold or shared (where applicable)

To exercise these rights, contact using the information provided below.

9. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

To submit a CCPA request, call (901) 640-3377 or email [email protected].

10. CHILDREN'S PRIVACY

Services are not directed to individuals under 18 years of age. Personal information is not knowingly collected from minors. If it comes to attention that information has been collected from a person under 18, that information will be promptly deleted.

11. THIRD-PARTY LINKS

This website may contain links to third-party websites not operated by this service. This Privacy Policy does not apply to those websites. Review the privacy policies of any third-party sites before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of services after changes constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or data practices, contact:

Memphis Detox Specialists
Phone: (901) 640-3377
Email: [email protected]
Location: Memphis, TN

14. ADDITIONAL RESOURCES

For additional information about addiction treatment options, visit:

• SAMHSA National Helpline: 1-800-662-HELP (4357)
• SAMHSA Treatment Locator: findtreatment.gov
• Florida Residents: myflfamilies.com